Any reference to Rev Factory shall mean Tyre Warmer Shop EU and/or Chicken Hawk Racing Europe and/or Rev Factory based in Hoogeveen the Netherlands.
We use UPS door to door delivery service for the majority of Europe. Usually delivered within 3-5 working days, however times can vary due to customs clearance etc. With the experience and ability of shipping to European countries you can trust Rev Factory to deliver your order anywhere in Europe. We constantly monitor our carriage costs, striving to keep them low for all our customers.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within the time stipulated. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as is practical.
Goods which prove unsuitable may be returned for refund, credit or exchange if they are returned to Rev Factory within 7 days of receipt. Subject to the following conditions:
Items are returned carriage paid.
Items are received in a resalable condition.
Items should be returned unused in their original condition in order to secure a refund.
Items are returned complete with all packaging in good condition. (Rev Factory reserve the right to levy a charge to replace product packaging which is damaged or defaced).
Items returned after 7 days from receipt may be subject to a restocking charge of not less than 10%. This does not affect your statutory rights.
Rev Factorycannot accept any items which have been specially ordered for you or manufactured to your specification for return.
All returns are to be accompanied by the senders name and address, account number, order reference number (these are found on the invoice), and reason for return. Please help us to help you.
Rev Factory cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
Rev Factory is not responsible for any labor charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
Please advise Rev Factory of any problems with shortages or carrier damage within 5 days of receipt. Rev Factory regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.
On any non stock special order item we reserve the right to charge a deposit of € 75,- or 50% of order value to the customer’s credit/debit card, which is non returnable in the event of cancellation, based upon the customers implicit instructions to order the goods on their behalf.
Please Rev Factory, if you have any questions about the way we ship. You can do this by telephone directly on 0031(0)528354876 or email firstname.lastname@example.org